Define the unit
Choose the task, visit, or shift you will measure and the population it applies to.
WORKFLOW EVALUATION
Make the improvement
visible.
Measure what changes for patients and staff, including the work the new system introduces.
IN PRACTICE
Compare equivalent work.
A practical starting point to explore with your team.
Measure the baseline
Record effort, elapsed time, workload, and relevant conditions.
Count the full change
Include review, correction, training, and coordination work—not just typing avoided.
Check where time goes
Assess whether recovered capacity is usable, alongside experience and quality.
KEEP MEASURES DISTINCT
Staff time and patient waiting
are different measures.
A shorter administrative task does not automatically shorten the patient’s entire visit. Other constraints can still determine the next step.
Measure direct staff effort and patient elapsed times separately, account for urgency and operating conditions, and avoid attributing unrelated changes to the software.
LET’S MAKE TIME FOR CARE
A better shift.
A better chance to care.
Help shape emergency care that gives people and teams more of what matters.
Talk about a pilot